FAQ

Shipping & Delivery

At Civara, we treat every order with intention and care. From preparation to final delivery, our process is designed to ensure your experience is smooth, transparent, and dependable.

🕒 Order Preparation

Each order is thoughtfully processed within 3–5 business days.

This time allows our team to complete quality inspections, secure packaging, and precise order verification before shipment—so your item arrives exactly as intended.

🚚 Delivery Timeframes

United States
Orders are dispatched via trusted carriers such as USPS or FedEx.
Estimated delivery: 15–20 business days after processing.

International Deliveries
Orders typically arrive within 15–30 business days, depending on destination and local delivery partners.

⏳ Please note: Delivery times may occasionally be affected by customs procedures, weather conditions, high seasonal demand, or global shipping disruptions.

🔍 Tracking Your Order

Once your order is on its way, you’ll receive a tracking confirmation by email.
You can also monitor your shipment anytime through our Track Your Order page.

❌ Order Changes & Cancellations

Requests for cancellations or address modifications must be submitted within 24 hours of placing your order.

To request a cancellation, email us with the subject line:
“CANCEL MY ORDER”
📧 support@civara.com

Once an order has shipped, changes or cancellations can no longer be accommodated.

🚪 Delivery Attempts

Carriers usually attempt delivery up to two times.
We recommend ensuring someone is available to receive the package to prevent delays or returns.

💥 Damaged or Faulty Items

If your item arrives damaged or defective, we’ll resolve it promptly.

Please contact support@civara.com with:

• Your order number

• A clear photo of the issue

We’ll arrange a complimentary replacement as quickly as possible.

🤝 We’re Here to Help

Our support team is available and typically responds within 24 hours.

📧 Reach us anytime at support@civara.com